Tag: shopper

There are 80 million millennials out there and no, not all are lazy and entitled. There are plenty who want true freedom, prefer entrepreneurship to the 9 to 5 grind and are hungry for mentors who give them the real deal. Grant Cardone and his millennial protégé, Jarrod Glandt target the under 35 crowd with the tips and insights they need to succeed in any economic climate.

This week, and once a month, these Young Hustlers do a Mystery Shopper episode. They call companies and have a report card and give their take on how a company handles incoming phone calls.

Grant is looking for a Public Relations department in Miami. He doesn’t have much luck with his first few attempts. They treated him, the caller, like a nuisance and seem inconvenienced by receiving a phone call.

Steps to a Successful Incoming Call

1. Build report.

2. Qualify the caller.

3. Name and number.

4. Appointment.

Watch and listen to the full episode to hear all of the tips and hear all of the calls made on this episode of Young Hustlers.

There are 80 million Millennials out there and no, not all are lazy and entitled. There are plenty who want true freedom, prefer entrepreneurship to the 9 to 5 grind and are hungry for mentors who give them the real deal. Grant Cardone and Jarrod Glandt share the tips and insights to help you succeed in any economic climate and counteract the negative media environment.

This week Grant and Jarrod address the abysmal situation of people answering the phones at companies and not knowing what to say.

“If you can steal it from him, it’s because he left his door open.” – GC

How to Handle the Phone:

1. Opening

2. Qualify the Customer

3. Get a Full Name, Phone Number, Write it Down

4. Sell an Appointment

If you want to be a killer in the marketplace you need to give up $20 to make $200. Stop doing your laundry, washing your car, cleaning your own place—hire someone else to do it so you can go make more money.

Every day you need to look at: How big is the opportunity? Not: What did I get?

You need to practice one thing that you get great at. Don’t get confused listening to or reading many different kinds of tactics—pick one type, stick with it, and ride it to it’s full potential. Focus on getting ONE extra deal a week. That gives you 48 to 52 extra deals in a year. That would increase your income to massive levels.

You can’t take:

• My inspiration

• My motivation

• My drive

• My genius

There are 80 million Millennials out there and no, not all are lazy and entitled. There are plenty who want true freedom, prefer entrepreneurship to the 9 to 5 grind and are hungry for mentors who give them the real deal. Grant Cardone and his millennial protégé, Jarrod Glandt target the under 35 crowd with the tips and insights they need to succeed in any economic climate. Between the loose laid back banter and the frequent references to Jay Z, Kanye, Led Zeppelin music and other pop culture millennial viewers consider Grant their “millennial mentor” and can’t get enough of Grant and Jarrod’s straight up no BS advice.

Somewhere in your career you’re going to have to take a phone call. You’re going to have to ask for an appointment and make a first impression. Don’t lose the sale. Each month we do a Mystery Shopper show where we call companies and build a report card for their methodology.

In this episode Grant and Jarrod call:
• A Printer Company
• A Recruiting Company
• A Massage Chair Company

Report Card Criteria:
1. Introduction
2. Have a track to run on
3. Qualify the caller
4. Setup an appointment

Grant Cardone and Jarrod Glandt call unsuspecting businesses to show how they candle customers. Poor customer service is a huge issue in today’s marketplace. People don’t know how to sell and service customers. Good service is what’s expected, great service is when you personalize it. This key insight is practiced by so few. Those who go above and beyond beat out competition ever time. Grant and Jarrod call a business that sells specialty gift items (chap sticks, memo pads, pens). Jarrod pretends he’s planning his booth event at an upcoming convention and wants to price out some product. Find out how the salesperson handles the call and why 20 second into the conversation, Grant is ready to jump through the phone. Grant and Jarrod run into automated recorded messages and are put on hold too long. Their reactions are hysterical. You laugh and learn the following tips in this episode of Young Hustlers, Mystery Shopper. Mystery Shopper: Smart Sales Basics 1. Answer the phone with enthusiasm. 2. Ask key questions. 3. Aim to serve and provide information. 4. Know your inventory. Grant and Jarrod also speak to a woman at a call center and a Miami based real estate agent who blows off answering questions about a multimillion-dollar property. You can practically see the smoke coming out of Grant’s ears. Tune in!